Code of Conduct

This course was created as the opening chapter of a broader Corporate Communications learning track to be part of employee onboarding. Designed for a global, multicultural workforce, it helps employees build a shared understanding of respectful behavior, responsible decision-making, and their role in maintaining an ethical workplace.

The course combines scenario-based microlearning and interactive knowledge checks inside a streamlined Moodle + H5P environment. Each module blends policy essentials with real-world examples, making abstract concepts concrete and actionable. Learners don’t just read rules; they practice applying them through reflection cards, scenarios, and contextual situations drawn from day-to-day workplace communication examples that occurred in the company previously.

The aim was to create a learning experience that feels clear, easily digestible, modern, realistic, and human-centred; one that empowers employees to recognize issues early, act confidently, and contribute to a culture where everyone feels safe and respected.

Module Breakdown

The course consists of three content modules, each addressing a core pillar of ethical behavior and communication at the company:

Module 1. Communication Rules and Regulations

  • Discrimination - understanding protected characteristics, inclusive behavior, and subtle forms of exclusion.

  • Bullying - recognizing patterns of repeated negative actions, intent vs impact, and workplace power dynamics.

  • Harassment & Retaliation - defining unacceptable behaviors, boundaries, and the company’s zero-tolerance stance.

Module 2. Other Rules and Regulations

  • Data Privacy - handling personal identifiable information (PII) responsibly and understanding the consequences of mishandling data.

  • Bribery, Corruption & Fraud - recognizing red flags, conflicts of interest, and obligations under Devexperts’ internal policies.

Module 3. Reporting

  • Raise a Concern OR Reporting Mechanisms - outlining safe, confidential ways to report concerns, depending on the employee’s regional framework; building psychological safety and preventing retaliation.

  • Introduction

    The introduction provides context and sets expectations.
    It explains why ethical behavior and respectful communication matter, how the course fits into the broader Corporate Communications track, and what learners will be able to do by the end (ABCD-framed outcomes).

    This section also includes:

    - A navigation infographic (with audio alternatives for accessibility)

    - A background knowledge quiz question (low stakes)

    - A preview of the learning journey

  • Module 1. Communication Rules

    This module establishes the behavioral foundation for safe and respectful communication in a global workplace.

    Discrimination covers:

    - Core definitions

    - Protected characteristics

    - Everyday examples of discriminatory behavior

    Bullying explains:

    - What bullying looks like in a workplace setting

    - How it differs from normal conflict or feedback

    - How repeated patterns affect others

    Harassment & Retaliation contains:

    - Definition of harassment across contexts

    - Clarification on the strict prohibition of retaliation

    - Scenario-based checks

  • Module 2. Other Rules and Regulations

    The module expands beyond interpersonal behavior into compliance-related responsibilities that apply to all employees.

    Data Privacy covers:

    - Identifying PII

    - Practical do’s and don’ts with data

    - Secure communication practices in Outlook, Slack, and Zoom

    - A gentle reminder about consequences

    Bribery, Corruption & Fraud covers:

    - Definitions and company stance

    - Examples relevant to internal and client-facing roles

    - Appropriate escalation routes

  • Module 3. Reporting

    This module guides employees through how to raise a concern safely, with branching content based on the learner’s location.
    Depending on regional requirements, learners are directed either to the “Raise a Concern” module or to “Reporting Mechanisms.”

    Both paths cover:

    - Available reporting channels

    - Anonymous options (where applicable)

    - What happens after a concern is submitted

    - The universal non-retaliation policy

    The key difference lies in terminology and the specificity of legal procedures:

    - Raise a Concern includes clearly defined, structured steps

    - Reporting Mechanisms reflects regions with more flexible or varied reporting practices

  • Conclusion

    The conclusion reinforces key takeaways and encourages learners to apply principles in daily work.

    I also included a three-card reflection task. Each card contains a question and short suggested responses to prompt meaningful self-reflection without grading or evaluation.

    Example prompts include:

    - “How do you contribute to a respectful environment?”

    - “How do you ensure fairness in your decisions?”

    - “What would motivate you to speak up if something felt wrong?”

Design Approach

My approach blended classic ID methodology with accessibility and UX:

Frameworks & Methods

  • ADDIE for project organization

  • Bloom’s Taxonomy to scaffold outputs from understanding to application

  • Gagné’s Nine Events embedded through attention cues, guidance, practice, and feedback

  • Mayer’s Multimedia Principles to avoid overload and ensure a clean, inclusive learning experience

  • Kirkpatrick (Levels 1–2) to structure evaluation and testing

Learner Persona Insights

Based on the actual demographics, I designed for:

  • Different levels of familiarity with compliance topics

  • A preference for short, actionable examples

  • High daily use of Slack, email, and meetings

Technical Implementation

  • Built in Moodle 4.5.6+ using H5P Interactive Books

  • Added optional audio narration on every page for accessibility

  • Designed custom icons and slides in Canva

  • Performed internal QA cycles and implemented tester feedback

Storyboard Sample (Introduction)

Prototype Pages

  • Module 1.1 - Intro Page

  • Module 1.1 - Content

  • Module 1.1 - Scenario

Knowledge Check Sample

  • Multiple-Choice Question

  • MCQ: Incorrect Answer + Feedback

  • MCQ: Correct Answer + Feedback

Scenario Sample

  • Scenario Page

  • Scenario: Incorrect Answer + Feedback

  • Scenario: Correct Answer + Feedback

Problem-Solving Task Sample

  • Dialog Card: Front

    After the scenario-based question, learners are given a problem-solving task - a prompt to reflect on the situation from the scenario.

  • Dialog Card: Back

    After coming up with their solutions, learners can turn the card and find a suggested answer that models the desired behavior for the situation.

Testing Phase Reviews

  • “I loved the small visual rewards, like the star that animates when you select the correct answer.”

  • “The infographics were great - the structure felt intuitive and easy to follow.”

  • “I liked the clear examples and how they connected with concepts from our Infosec training.”

  • “The whole course is well-made, but the most helpful parts were the relevant, relatable examples.”

  • “The scenarios with questions helped me understand how to apply the rules in real situations.”

Result

The final course is a clear, engaging, and accessible learning experience that helps employees understand what ethical, respectful behavior looks like in real situations.

Challenges:

  • Translating legal-policy language into learner-friendly, plain English

  • Ensuring global relevance across multiple regions

  • Balancing sensitive content (e.g., harassment and retaliation) with psychological safety

  • Designing inclusive reflection activities

  • Coordinating with HR, Legal, and Communications stakeholders for accuracy

Key outcomes:

  • A structured, intuitive H5P Interactive Books accessible on desktop and mobile

  • Incorporated accessibility enhancements (audio alternatives, clear structure, no drag-and-drops)

  • Scenario-based practice that helps learners apply rules

  • A unified tone and structure that aligns with the broader Corporate Communications track

  • Improved clarity around sensitive topics

  • Positive learner reception, especially around the examples, visual cues, and interactivity

  • A scalable template for future compliance and communication courses

Overall, the course succeeds in transforming a traditionally dense, content-heavy policy area into a human-centered and practice-oriented learning experience that employees actually engage with.

Next

Project Two: Jira for Non-Engineers